Cada canal de venta maneja diversos estados para los tipos de entrega, no obstante en Multivende poseemos esados normalizados dentro de la plataforma; estos los obtienes consultando el endpoint Get Delivery Order Status el cual retorna un array con los estados normalizados en Multivende.
Del response se deben guardar los campos _id y code, que deben ser mapeados con los estados del sistema.
A continuación, se detallan la homologación de estados de las ventas en Multivende y su relación con los estados de las ventas en los canales.
Multivende
|
Estado en Multivende campo code |
Descripción |
|
_delivery_order_status_pending_ |
La orden ingresó en el sistema. |
|
_delivery_order_status_handling_ |
Se está preparando la orden para el envío. |
|
_delivery_order_status_ready_to_ship_ |
La orden está lista para el despacho. |
|
_delivery_order_reschedule_ |
La orden se reagendó. |
|
_delivery_order_status_shipped_ |
La orden se ha enviado. |
|
_delivery_order_status_delivered_ |
La orden se ha entregado. |
|
_delivery_order_status_not_delivered_ |
La orden no se entregó. |
|
_delivery_order_status_cancelled_ |
La orden se ha cancelado. |
|
_delivery_order_status_under_review_ |
La orden está en revisión. |
Paris
|
Estado del canal |
Estado Multivende |
| awaiting_fulfillment | _delivery_order_status_pending_ |
| ready_to_ship | _delivery_order_status_pending_ |
| printed_label | _delivery_order_status_ready_to_ship_ |
| closed_summary | _delivery_order_status_ready_to_ship_ |
| shipped |
_delivery_order_status_shipped_ |
| delivery_in_progress |
_delivery_order_status_shipped_ |
| delivered |
_delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| lost | _delivery_order_status_not_delivered_ |
| rejected_by_carrier | _delivery_order_status_not_delivered_ |
| _delivery_order_status_under_review_ | _delivery_order_status_under_review_ |
| _delivery_order_reschedule_ | _delivery_order_reschedule_ |
| returned | _delivery_order_reschedule_ |
| return_in_process | _delivery_order_reschedule_ |
| seller_received | _delivery_order_reschedule_ |
| returned_to_seller | _delivery_order_reschedule_ |
| cancelled | _delivery_order_status_cancelled_ |
| deleted |
_delivery_order_status_cancelled_ |
| unable_to_fulfill |
_delivery_order_status_cancelled_ |
Shopify v2
|
Estado del canal |
Estado Multivende |
| confirmed | _delivery_order_status_ready_to_ship_ |
| in_transit | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| failure | _delivery_order_status_not_delivered_ |
| null | _delivery_order_status_pending_ |
| cancelled | _delivery_order_status_cancelled_ |
Mercadolibre
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| handling | _delivery_order_status_handling_ |
| ready_to_ship | _delivery_order_status_ready_to_ship_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| cancelled | _delivery_order_status_cancelled_ |
Amazon
|
Estado del canal |
Estado Multivende |
| unshipped | _delivery_order_status_pending_ |
| partiallyShipped | _delivery_order_status_handling_ |
| closed_summary | _delivery_order_status_ready_to_ship_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| not_delivered | _delivery_order_status_not_delivered_ |
| cancelled | _delivery_order_status_cancelled_ |
Vtex
|
Estado del canal |
Estado Multivende |
| window-to-cancel | _delivery_order_status_under_review_ |
| ready-for-handling | _delivery_order_status_pending_ |
| handling |
_delivery_order_status_handling_ |
| canceled | _delivery_order_status_cancelled_ |
| cancel | _delivery_order_status_cancelled_ |
| cancellation-requested | _delivery_order_status_cancelled_ |
| shipped |
_delivery_order_status_shipped_ |
| delivered |
_delivery_order_status_delivered_ |
Magento
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| new | _delivery_order_status_pending_ |
| pending payment | _delivery_order_status_pending_ |
| pending payPal |
_delivery_order_status_pending_ |
| processing |
_delivery_order_status_handling_ |
| on hold | _delivery_order_status_handling_ |
| payment review | _delivery_order_status_handling_ |
| closed |
_delivery_order_status_cancelled_ |
| canceled |
_delivery_order_status_cancelled_ |
| complete |
_delivery_order_status_delivered_ |
Prestashop
|
Estado del canal |
Estado Multivende |
| pending |
_delivery_order_status_pending_ |
|
Mapeo personalizado de estados |
|
Ripley
|
Estado del canal |
Estado Multivende |
| delivered | _delivery_order_status_ready_to_ship_ |
| pending | _delivery_order_status_pending_ |
| shipped |
_delivery_order_status_shipped_ |
| received |
_delivery_order_status_delivered_ |
| canceled |
_delivery_order_status_cancelled_ |
| closed |
_delivery_order_status_cancelled_ |
Fcom - Linio
|
Estado del canal |
Estado Multivende |
| pending | _delivery_order_status_pending_ |
| processing | _delivery_order_status_pending_ |
| ready_to_ship | _delivery_order_status_ready_to_ship_ |
| return_waiting_for_approval | _delivery_order_status_handling_ |
| return_shipped_by_customer | _delivery_order_status_handling_ |
| return_rejected | _delivery_order_status_handling_ |
| shipped | _delivery_order_status_shipped_ |
| delivered | _delivery_order_status_delivered_ |
| returned | _delivery_order_status_not_delivered_ |
| canceled | _delivery_order_status_cancelled_ |
| failed | _delivery_order_status_cancelled_ |
| ReadyToShip | _delivery_order_status_ready_to_ship_ |
| PackadByMarketplace | _delivery_order_status_handling_ |
| Shipped | _delivery_order_status_shipped_ |
| Cancelled | _delivery_order_status_cancelled_ |
Jumpseller
|
Estado del canal |
Estado Multivende |
| requested | _delivery_order_status_handling_ |
| failed | _delivery_order_status_cancelled_ |
| pickup_available | _delivery_order_status_delivered_ |
| delivered | _delivery_order_status_delivered_ |
| procesado | _delivery_order_status_delivered_ |
Si tienes dudas sobre este tema contáctanos a través de api@multivende.com y estaremos felices de ayudarte.
Equipo Integraciones API Multivende